Advanced Telephone Techniques

What you will learn :  

'  Phone Challenges for Secretaries, Receptionists & Others

'  Secrets to be the Best Call Professional

'  Overcoming the Top 5 Mistakes in handling Calls

'  Key Lessons from Experienced “Telephone Gurus”

'  Gate Keeping – Screening Unwanted People Away

'  Persuasive & Assertive Communication Skills

'  Managing the 3 Most Difficult Types of Callers

'  Managing Complaints over the Phone

Duration : 1/2 day

Who should attend:  

·       Receptionists, Frontline, Admin & Support Staff, Secretaries and others who want to acquire Professional Telephone Techniques.