Customer is My Boss (Mandarin)

顾客才是我的老板

What you will learn :

•        卓越客户服务的定义 (Definition of Customer Service Excellence)

•        了解和满足客户的要求 (Understand and fulfill customers’ needs)

•        了解产品，关心顾客 (Understand your product and provide Customer Care)

•        交谈技巧 (Communication Skills)

•        专业的工作态度 (Professional Working Attitude)

•        做一名卓越的客户服务员 (Be an Outstanding Customer Service Professional)

•        与客户融洽交谈 (Building Rapport with Customers)

•        应付麻烦和愤怒的客户 (Managing Difficult & Angry Customers)

Duration : 0.5 day

Who should attend :  

·         This half-day workshop is targeted at Sales Personnel, Customer Service Frontline staff, Admin, Support, Receptionists and others who have direct contact with customers.