Handling Customer

Complaints Professionally

What you will learn :

I.  Analysing Customer Needs & Preventing Complaints

·         Improving Customer Satisfaction = Building Customer Loyalty

·         Customer Complaints are Good for Business?

·         Preventing Complaints – Model of Customer Satisfaction

·         Best Practices in Customer Service

II.  Handling Complainers & Difficult Customers

·         Top 5 mistakes in Handling Customer Complaints

·         Saying & Doing the “Right Things” to Complainers

·         Using EQ & Diplomacy to handle Difficult Customers

·         Managing Different Types of Difficult Customers

Duration : 1 day  

Who should attend :

·        A Must Attend Workshop for Customer Service, Business Development & Sales - Managers/ Engineers / Supervisors / Executives and others who have to handle customer complaints professionally.