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Customer Service

 

Ø  Achieving Higher Performance Customer Service

 

Ø  Advanced Telephone Techniques

 

Ø  Customer is My Boss (Mandarin)

 

Ø  Frontline Service Excellence

 

Ø  Handling Customer Complaints Professionally

 

Ø  Lessons & Insights on Customer Service & Sales Creativity (Mandarin)

 

Ø  Managing Your Customer Service Team

 

Ø  Proactive Selling Skills

 

Ø  Telephone Excellence

 

Ø  Writing Replies to Complaints Professionally

 

Other Training Programmes

Managing Your 

Customer Service Team

 

 

What you will learn :  

 

Duration : 1 day

 

Who should attend:  

 

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To organise a Premium Programme, please email to training@trillion.com.sg.  

 

 

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