People Management Skills for 

What you will learn :

·         Understanding Human Behaviour & Actions

·         The 3 Key Challenges in People Mgt

·         Improving EQ & Human Relations Skills

·         Increasing Individual Popularity, Diplomacy & Tact

·         Enhancing Personal Effectiveness, Efficiency & Flexibility

·         Managing Internal Customers Effectively

·         Building Strong Relations through Staff Welfare & Benefits

·         Educating Line Departments on Company Policies & Procedures & getting them to comply

·         Sharing Good News & Encouraging Feedback

·         Handling Difficult Internal Customers Professionally

·         Top 5 Practical Tips in Assertive Communication

·         Formulating Individual & Team Action Plan

Duration : 1 day

Who should attend:  

·      A Must Attend Interactive & Practical Workshop for HR, Finance & Admin Staff - Junior Managers/ Supervisors / Executives / Clerical & Support and others who have to manage Internal Customers directly.