Performance Management 

& Appraisal Skills

What you will learn :

Performance Management

§  Building a Performance-Oriented Culture – From Seniority Based to Performance Based

§  Performance Management Cycle – Planning, Monitoring, Appraising & Coaching

§  Performance Planning – Setting & Communicating KPIs & Performance Expectations

§  Performance Monitoring – Bi-monthly/Quarterly Reviews & Improvements

Performance Appraisal (PA) Discussion

§  Closed/Open Performance Appraisal Discussion

§  Planning & Preparing for PA Discussion

§  The 5-step PA Discussion Process

§  Acknowledging & Praising Excellent Work Performance

§  Managing Tough Appraisal Issues:

a.    Weak Linkage between Performance & Rewards

b.    Perception of Bias & Unfairness

c.    Disagreement over Performance Ratings

d.    Different Performance Standards across Departments

§  Handling Difficult Appraisees:

a.    The “Comparing with Others” Appraisee

b.    The “No Chance for Promotion” Appraisee

c.    The Defensive Appraisee

d.    The Emotional Appraisee

§  Managing Poor Performance Constructively

Performance Coaching & Improvement

§  Coaching Employees for Better Work Performance

§  Implementing a Performance Improvement Plan

Duration : 1 day

Who should attend:  

·      Supervisors, Team Leaders, Managers, Executives, Division I Officers, Division II Officers and Others who are responsible for Performance Management and conducting appraisals.