What you will learn :

·         Adapting to the Changing Office Environment

·         Positive Mental Attitude for Work Success

·         Top 10 Tips to become a Professional at the Workplace

·         Becoming an Effective & Efficient Secretary & Administrator

·         Achieving Peak Performance through Effective Time Mgt

·         Using the 3 Cs of Effective Communication at Work

·         Non-verbal Communication - Body Language & Posture

·         The 5-step Approach to Better Listening

·         Creativity & Problem Solving Skills

·         Up your Customer Service Quotient (CSQ)

·         Professional Telephone Handling Skills & Etiquettes

·         Managing Meetings Effectively – The Pyramid Approach

·         Writing Professional Minutes of Meeting

·         Effective Email Writing Skills

·         People Skills for Effective People Mgt

·         Teambuilding for Better Team Performance

Duration : 1 day

Who should attend :  

·         This 1-day Highly Interactive Workshop is targeted at Secretaries, Admin & Support Staff and others who want to acquire Good Management & Performance Enhancement Skills in their work.