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Customer Service

 

Ø  Achieving Higher Performance Customer Service

 

Ø  Advanced Telephone Techniques

 

Ø  Customer is My Boss (Mandarin)

 

Ø  Frontline Service Excellence

 

Ø  Handling Customer Complaints Professionally

 

Ø  Lessons & Insights on Customer Service & Sales Creativity (Mandarin)

 

Ø  Managing Your Customer Service Team

 

Ø  Proactive Selling Skills

 

Ø  Telephone Excellence

 

Ø  Writing Replies to Complaints Professionally

 

Other Training Programmes

 

 

Proactive Selling Skills

 

 

 

What you will learn :  

 

·         Work Challenges in the Sales Industry

·         The 4 Main Categories of Sales Persons

·         Secrets to be the Top Sales Professional

·         Lessons from Top Sales Achievers & Sales Gurus

·         Overcoming the 5 Common Mistakes in Sales

·         Be Proactive – Motivating Customers to Buy & Refer Sales

·         Making Persuasive & Compelling Sales Presentations

·         Handling Objections & Rejections

·         Sales Negotiation Strategies & Tactics

·         Closing More Sales Effectively & Efficiently

 

Duration : 1 day  

 

Who should attend:  

 

·         This 1-day Highly Interactive Workshop is targeted at all Sales & Marketing Personnel & others who want to acquire effective sales techniques to improve their sales performance & close more deals.

 

 

 

To organise a Premium Programme, please email to training@trillion.com.sg.  

 

 

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