Supervisory Management Skills

What you will learn :

The Supervisor From Past to Present

·         The Traditional Supervisor VS the Modern Supervisor

·         The Key Challenges faced by the New Supervisor

·         The "Sandwiched" Supervisor

·         Expectations on the Roles & Responsibilities of a Modern Supervisor

The Supervisor as a Performance Coach

·         Setting Shared KPIs and Work Expectations

·         Identifying & Overcoming Real Work Performance Issues

·         Conducting Constructive Performance Appraisal Discussions

·         Motivating Complacent Staff and Coaching Poor Performers

·         Empowerment & Delegation as a Performance Tool

The Supervisor as a People Manager

·         Understanding the Art and Science of People Management

·         Managing Generation X and Y Employees Differently

·         The Human Side of Supervision

·         Building Bridges for Newcomers, Old Timers and All Employees

·         Moving from Personal Conflicts to Team Cohesion

Duration : 1 day

Who should attend:  

·         Junior managers

·         Frontline supervisors

·         Executives and

·         Other Professionals who want to enhance their supervisory techniques