Working Effectively with Difficult

What you will learn :

·         Identifying Difficult Colleagues – Top 3 Most Unwanted?

·         Understanding the Psychology of being Difficult

·         Improving EQ & Human Relations Skills

·         Guidelines for Managing Difficult Colleagues

·         Working with Fast & Demanding Bosses

·         Managing Indecisive & Non-committal Bosses

·         Handling Manipulative & Forceful Peers

·         Eliciting Understanding & Co-operation from Peers

·         Dealing with Mature & More Experienced Staff

·         Motivating Complacent & Stubborn Staff

Duration : 1 day

Who should attend :  

·         This 1-day Highly Interactive Workshop is targeted at all levels of employees, especially those who have to manage difficult colleagues & demanding bosses at the workplace.