ES WSQ : Communicate and Relate Effectively at the Workplace

Free

Course Features

  • Duration 2 day
  • Assessments Self

Digital Workplace Singapore

OPERATION LEVEL
Duration : 16 hrs (2 days)

 

OBJECTIVES

After completing the programme, the participants should be able to:

  • Use effective communication techniques to interpret, clarify, analyse and respond to information received
  • Use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural differences

CONTENTS

Part I : Communicate Effectively at the Workplace

  • Interpreting and Analysing Information Received
  • Planning Appropriate Response
  • Using Effective Communication Techniques

Part II : Understand the Conflict

  • Understanding the fundamental of conflict
  • Analysing the conflict situations

Part III : Negotiate and Resolve Conflict Amicably

  • Negotiating for mutual acceptable solutions
  • Reporting the outcome of negotiation
Curriculum is empty

Instructor

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