ESS Module 3 :

Problem-Solving & Decision Making  

FOR OPERATIONS LEVEL

Duration : 16 hrs (2 days)   

OBJECTIVES

After completing the programme, the participants should be able to :-

§         Anticipate and identify problems

§         Generate and evaluate alternative solutions to a problem

§         Make a decision and take responsibility for it

CONTENTS

Part I : Anticipate and identify problems

§         Recognise a problem area

§         Describe and assess the impact of a problem

Part II : Generate and evaluate alternative solutions to a problem

§         Generate and select ideas to solve a problem

§         Evaluate selected ideas for possible solutions to a problem

Part III : Make a decision and take responsibility for it

§         Indicate a preferred solution and devise a plan to implement the selected solution

§         Evaluate and take ownership of the implemented solution      

Part III : Make a decision and take responsibility for it

§         Indicate a preferred solution and devise a plan to implement the selected solution

§         Evaluate and take ownership of the implemented solution      

Participants' Comments

FOR SUPERVISORY LEVEL

Duration : 16 hrs (2 days) 

OBJECTIVES

After completing the programme, the supervisors should be able to :-

§         Anticipate and identify problems in their team

§         Generate and evaluate alternative solution to a problem

§         Make a team decision & take responsibility for it

CONTENTS

Part I : Anticipate and identify problems

§          Detect a likely problem

§          Verify information surrounding the perceived problem and arrive at the exact problem

Part II : Generate and evaluate alternative solutions to a problem

§          Facilitate generation of ideas to solve a problem

§          Evaluate the value and impact of selected ideas

Part III : : Make a decision and take responsibility for it

§          Decide on and implement a preferred solution

§          Evaluate the implemented solution and where necessary execute modification(s) for a permanent solution

Participants' Comments