Do you think your employees’ commitment to customer satisfaction are enough to gain loyal clients?
Bear in mind that when you have not surpass your clients’ expectations or even met them, certainly you can’t build a loyal customer base. Ensuring that you are gaining satisfied customers will help you and your organisation to survive the tough world of business industry. Converting your targeted clients to loyal ones can increase your sales and overall company’s profitability.
Trillion provides service excellence training in Singapore to help companies improve customer satisfaction and self-efficiency all at the same time. At the end of the training, we can make sure that you already know how to define customer needs precisely, exceed customer expectations satisfactorily, and gain more loyal customers easily.
Trillion’s service excellence training program is composed of the most up-to-date lectures and guidelines. Complete with effective tools and in-depth trainings, investing in our service excellence program is a great opportunity for those organisations wishing to achieve excellence in customer service. Below is the list of programs included in our service excellence training:
- Excellent Service Role Model
- Serve You Right!
- Handling Difficult Customers and Situations
- Professional Telephone Skills
For more information about our service excellence training, feel free to contact us.