ESS Module 5 :

Communication & Relationship Management 

FOR OPERATIONS LEVEL  

Duration : 16 hrs (2 days)  

OBJECTIVES

After completing the programme, the participants should be able to :-

§         Participate in workplace communications

§         Work in a team

§         Demonstrate workplace negotiation skills

CONTENTS

Part I : Participate in workplace communications

§         Understand organisational, departmental and team goals

§         Receive and clarify information

§         Take action based on information

Part II : Work in a team

§         Cooperate and network with initiative

§         Undertake responsibility for work done

Part III : Demonstrate workplace negotiation skills

§         Understand the conflict situation

§         Address conflict issues

Participants' Comments 

FOR SUPERVISORY LEVEL

Duration : 16 hrs (2 days)

OBJECTIVES

After completing the programme, the supervisors  should be able to :-

§         Promote effective communication at the workplace

§         Facilitate effective work team

§         Develop and Implement conflict resolution strategies

CONTENTS

Part I : Promote effective communication at the workplace

§         Facilitate effective communication at the workplace

§         Communicate effectively at the workplace

Part II : Facilitate effective work team

§         Delegate work and support work team

§         Monitor and review team performance

Part III : Develop and Implement conflict resolution strategies

§           Assess conflict situation and develop conflict solution strategies

§           Resolve conflict

Participants' Comments