Applying the Power of 

Effective Communication (APEX)

Outcome : To enhance the organization /department’s communication

Objective : At the end of the programme, the participants will be able

§  To understand the importance of communicating effectively

§  To acquire the 10 basic communication tools

§  To identify ways to improve communication at the workplace

Duration : 16 hours

Content

§  Introduction to Importance of Communicating Effectively

§  Tool 1 : 3V in Communication

§  Tool 2 : 5W1H

§  Tool 3 : VAK

§  Tool 4 : Communicating with Different Personality

§  Tool 5 : Communication Styles

§  Tool 6 : Giving Feedback

§  Tool 7 : GROW Model

§  Tool 8 : Question Techniques

§  Tool 9 : Listening

§  Tool 10 : The Power of Praise

§  Discussion : 10 ways to Communicate Well at the Workplace

§  Questions & Answers

§  Action Plan