Effective Listening

Outcome : To strengthen the listening skills of the managers & staff

Objective : At the end of the programme, the participants will be able

§  To cultivate an open, responsive and involving culture

§  To acquire effective listening skills for organisational effectiveness and personal success

§  To understand their personal listening styles and barriers and

§  To improve their current level of listening skills

Duration : 8 hours

Content

Introduction - The Importance & Benefit of Effective Listening

1. Understanding the Listening Process

§  Steps in Listening

§  Facts of Listening

§  Power of Listening

2. Self- Assessment : My Listening Styles & Habits

3. Effective Listening Techniques

§  Rules of a Good Listener

§  Applying the Right Listening Styles

§  Using Active Listening Skills

§  Overcoming Barriers to Listening

Conclusion

§  Summary

§  Questions & Answers

§  Action Plan - Improving My Listening Skills